Welcome to the MetahOS Guide

This is your complete, hands-on manual for MetahOS — the Healthcare Operating System. Whether you run the front desk, a lab, the pharmacy, an operating theatre, or the whole hospital, you'll find step-by-step workflows, configuration references, and a visual "Workflow at a glance" diagram on almost every page.

New here? Take it in three steps

1. Read What is MetahOS to understand what the platform does.
2. Skim The platform at a glance to see how the modules fit together.
3. Pick your area from the sidebar — each module opens with a diagram, then detailed how-to pages. Hover any diagram node for a quick explanation.

What is MetahOS

MetahOS is a Healthcare Operating System that runs across the continuum of care — from a patient's first enquiry, through consultation, diagnostics, admission and billing, all the way to follow-up and engagement. It brings every department onto one platform so your teams can focus on treating patients, not wrestling with technology.

Check out our health stack:

For hospitals

A single platform for OPD, IPD, OT, diagnostics, pharmacy, HR, inventory, billing and more:

Build your own EMR

As a practising doctor you can build your own EMR on MetahOS — arrange the consultation screen, macros and care plans around how you work. The clinician section walks you through it.

Built-in Data Lake

MetahOS ships with a full Data Lake so you can integrate every existing system in your institution and augment it with new capabilities — no rip-and-replace required.

The platform at a glance

Here's how the major modules connect — the patient moves through care delivery, which feeds operations, growth and integration:

flowchart TD
  P(["fa:fa-user Patient"]) --> NAV["fa:fa-calendar Patient navigation"]
  subgraph CARE["fa:fa-heartbeat Care delivery"]
    NAV --> CLIN["fa:fa-user-md Clinician and OT"]
    CLIN --> DX["fa:fa-flask Lab and Radiology"]
  end
  subgraph OPS["fa:fa-cog Operations"]
    BILL["fa:fa-money Billing"]
    HR["fa:fa-users Human Resources"]
    INV["fa:fa-cubes Facility and Inventory"]
  end
  subgraph GROW["fa:fa-bullhorn Growth and engagement"]
    SALES["fa:fa-line-chart Sales and CRM"]
    MKT["fa:fa-comment Marketing and Camps"]
    QTV["fa:fa-tv Queue TV"]
  end
  subgraph INT["fa:fa-hospital-o Integration and insight"]
    ABDM["fa:fa-hospital-o ABDM and ABHA"]
    AN["fa:fa-line-chart Analytics dashboards"]
  end
  DX --> BILL
  CLIN --> BILL
  CARE --> OPS
  OPS --> GROW
  CARE --> INT
  OPS --> INT

How this guide is organized

This guide is versioned to match the product — you're reading v1.0.70. Every module section opens with a Workflow at a glance diagram, followed by task-focused pages with the exact buttons, fields, permissions and configuration keys.

The sidebar is grouped by how a healthcare team actually works:

• Patient journey — Patient Navigation, Pre-Doctor / Secretary, Clinician, IP, OT, MRD, Referral
• Diagnostics — Laboratory & Diagnostics, Radiology
• Operations — Human Resources, Facility & Inventory, Billing & Payments, ESI & CGHS
• Growth & engagement — Sales & CRM, Marketing, Queue TV, Notifications, Camps
• Integration & insight — ABDM / ABHA, Analytics & AI Dashboards
• Build & extend — Form Builder, Authentication, Security, Workflow Engine, Integration with MetahOS

How to read the diagrams

Each Workflow at a glance diagram uses icons to show the steps and decisions in a flow. Hover over any node for a one-line explanation, and toggle the moon/sun in the top bar to switch between light and dark.

What's new in v1.0.70

Since the previous guide (v1.0.39), MetahOS added a lot. Highlights you'll find documented here:

• Laboratory — home-collection booking with a full rider workflow, barcode/accession tracking, the TinyMCE macro editor, computed parameters and color-coded interpretation.
• Radiology — a new imaging-native module with appointments and a reporting lifecycle.
• Sales & CRM — a sales pipeline with quotations, orders, invoices, payments, and a refined leads worklist.
• Human Resources — an attendance module with geofenced punches, merged leave requests & approvals, and richer user records.
• ABDM / ABHA — ABHA creation, auto-linking, consent & data sharing, PHR, and scan-and-share.
• Analytics — AI dashboards including Patient Acquisition and Brand Sentiment & NPS.
• Operations — ESI monthly lab annexure, CGHS tools, bank/CIB payments, inventory barcodes and package management, and more.

Start today

Questions or onboarding? Reach us at contact@m16labs.com or visit metahos.com.

Prefer video courses? Everything here is also available at learn.metahos.com.