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Version: test

Disposition Report

Disposition Report

  • Click on Disposition Report

"Disposition Report" is used to track and analyze the outcomes of patient interactions and communications and also helps in understanding how effectively patient inquiries and issues are resolved.

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  • Refresh Button - The Refresh button is used to update the data displayed on the screen.

  • Start Date - This field allows users to specify the beginning date for the reporting period. It defines the earliest point from which data will be included in the report.

  • End Date : This field allows users to specify the ending date for the reporting period. It defines the latest point up to which data will be included in the report.

  • Department - Department button provides names of various different departments within the hospital.

  • Doctor - Doctor button provides names of various different doctor within the hospital.

  • Select Agent - This option allows users to choose a specific agent or a group of agents whose performance data will be included in the report. Users can typically select agents from a dropdown menu or a searchable list.

  • Download Option - The download option enables users to export the generated agent report in various formats, commonly CSV, PDF, or Excel.

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  • Disposition Type - Explains the broad classification of the outcome of a patient interaction or call. It categorizes the final status or result of the interaction.

  • Disposition Sub Type - Gives a more detailed classification within the main disposition type. It gives specific reasons or statuses under the broader category.

  • Call Date/Time - Records the exact date and time when the patient interaction or call took place.

  • Facility - It indicates the specific location or branch of the hospital where the interaction originated or was managed.

  • Agent Name - It refers to the name or identifier of the staff member (such as a call center agent, nurse, or administrative staff) who handled the interaction.

  • UHID (Unique Health Identification Number) - It is a unique identifier assigned to each patient within the hospital management system.

  • External ID - It refers to any identification number or code that is used by external systems or organizations to identify the patient.