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Call Details

Call Details

  • Click on Call Details -

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Call Details in Patient Relationship Management (PRM) provides comprehensive information about each call made or received.

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  • Refresh Button - It is used to update the display with the latest call data. This ensures that users have access to the most current information.

  • Export CSV Button - Allows users to export the call details into a CSV (Comma-Separated Values) file which can be opened with spreadsheet applications like Microsoft Excel or Google Sheets for further analysis.

  • Show Today Button - Filters the call details to display only the calls made or received on the current day.

  • Search Button - Provides a search functionality to locate specific calls based on various criteria such as caller name, phone number, call status, or keywords in the call notes.

Click on Show All
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By clicking on Show All -
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  • Created At - The exact date and time when the call record was created in the system.

  • Direction of Call - Indicates whether the call was incoming (received from a caller) or outgoing (initiated by hospital staff).

  • Call Type - Categorizes the call based on its purpose, such as appointment booking, medical query, billing issue, follow-up, etc.

  • From - The phone number or contact information of the caller.

  • To - The phone number or contact information of the recipient.

  • Call - A button that may allow direct interaction with the call, such as initiating a call.

  • Notes - Detailed notes or summary of the call conversation, including key points discussed, instructions given, and any follow-up actions required.

  • Schedule - Information on any appointments or follow-up calls scheduled as a result of the conversation.

  • Clear - - A button to clear/delete the current search.

  • Last Cons - (Last Consultation) - Details of the last consultation or interaction with the patient.

  • Recording - An audio recording of the call.

  • Call SID - A unique identifier for the call session, often used in backend systems for tracking and referencing the call record.